FAQ

Are your snuffle mats appropriate for all types of pets?

Our snuffle mats can be beneficial for a wide range of pets including dogs, cats, horses, and small animals like rabbits, hamsters, guinea pigs, and other animals who like to forage.

Tell me more about the GOTS-certified organic cotton fabric that your products are made from.

GOTS (Global Organic Textile Standard) is the leading standard worldwide for processing organic fibers and textiles. It includes not only strict environmental criteria, but also human rights and social criteria, including fair wages and safe working conditions. It prohibits child or forced labor (both of which are major concerns in the textile industry), as well as discrimination and harassment.

GOTS certification includes the entire supply chain from growers on up.

Our GOTS certified organic cotton fleece is custom made in Turkey specifically for our brand.

The dyes used are synthetic, but also GOTS certified to be low impact, and tested for safety and toxicity with a focus on meeting strict ecological and toxicological criteria before being approved.

Natural dyes are not yet widely available at an industrial level, and traditionally have had their own environmental impact issues as well, which is why GOTS allows certain synthetic low impact dyes that comply with strict safety and environmental criteria, unlike the case many fabrics on the market.

Our products are plastic free. And free of conventional cotton which is one of the most chemically intensive crops on the planet, sometimes referred to as the world’s “dirtiest crop.”

How do I use your products?

Snuffle Mats

Our snuffle mats are intended for snuffling. This means your pet sniffs out dry food and treats in the mat, which typically slows down their eating. Please understand our mats are not a chew or tug toy. Please supervise your pet when in use to ensure the mat is used properly. Remove the mat and store out of reach when the snuffling session is over.

Tug Toys

Our tug toys are intended for interactive, supervised play. Please understand they are not a chew toy and should be removed and stored out of reach when the tugging session is over.

How do I clean your products?

Place toy inside a mesh laundry bag. Or in a pillowcase tied closed.

Wash warm on delicate cycle. No fabric softeners, or bleach. For best results, use gentle, eco-friendly, fragrance-free detergent.

Machine dry on medium heat for best results. NO HIGH HEAT. Air drying is not recommended either, as the tug toys and snuffle mats are dense and the inner sections need thorough drying.

Trim any threads if you see any that stick out, which may occasionally happen after laundering or use.

Where are your products made?

Our products are manufactured in Turkey.

Where do you ship from?

We ship from Maine USA.

Can I order your products if I live outside the USA?

We currently only ship to addresses in the USA. We hope to expand to Canada in the near future.

What is your refund and return policy?

Please see our Return and Refund page for details.

Where can I get shipping information?

Please see our Shipping Information page.